Last Updated: 25 April 2024
Welcome to Awwal Printing Studio’s Refunds and Returns Policy. We value your satisfaction and strive to provide a hassle-free experience for our customers. Please read the following policy carefully to understand the process, conditions, and timeframes for product returns and refunds.
1. Eligibility for Returns
1.1. We accept returns for the following reasons:
- Defective or damaged products.
1.2. Returns must be initiated within the same date of delivery.
2. Return Process
2.1. To initiate a return, please contact our customer support team at [email protected] within the specified timeframe.
2.2. Provide your order number, a detailed description of the issue, and photographic evidence if applicable.
2.3. Our customer support team will review your request and provide further instructions for returning the product.
3. Conditions for Returns
3.1. Returned products must be in their original packaging and in unused or unworn condition.
3.2. For printing services, returns are accepted if the print quality does not meet industry standards or if there are printing errors due to our negligence.
3.3. Customized or personalized products may not be eligible for returns unless they are defective or incorrect.
4. Refund Process
4.1. Once we receive the returned product and verify its eligibility, we will process your refund within a few days.
4.2. Refunds will be issued to the original payment method used for the purchase.
5. Fees and Costs
5.1. Customers are responsible for return shipping costs unless the return is due to our error or if the product is defective or damaged.
5.2. Any applicable fees or restocking charges will be deducted from the refund amount, if applicable.
6. Contact Information
If you have any questions, concerns, or need assistance with a return, please contact our customer support team at:
Awwal Printing Studio
Email: [email protected]
Address: Rolla, Sharjah